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EazeeSign Privacy Policy

What This Document Explains

Welcome to EazeeSign. We believe protecting your private information is fundamental to earning your trust. This notice explains how EazeeSign, Inc. (“EazeeSign,” “we,” “us”) gathers, uses, and protects your personal information. This applies when you use our websites (like eazeesign.com), our mobile apps, or any of our services that link to this notice (our “Services”).

When you use our Services, you are acknowledging our methods for handling your information as we've laid them out here.

Sometimes, we handle your information because of a deal we have with another company, like your employer. If you think another organization asked us to manage your information (for example, they sent you a document to sign), you should contact them first. They are the ones in charge of your data in that situation. This notice doesn't cover other websites or apps you might visit, even if we link to them. It's a good idea to check their own privacy policies.

Our main service helps you complete and prove the validity of digital transactions. This could be signing a rental agreement or putting a digital signature on a new-hire form. To make this work, we need to collect and record details that prove the transaction happened, like the names of people involved and the devices they used.

We recommend reading this entire notice to be fully informed. You can also use the sections below to jump to the information you need.

What Information We Collect
How We Use Your Information
Who We Share Information With
How Long We Keep Your Information
Your Choices
Your Global Privacy Rights
A Note on Children's Privacy
Keeping Your Information Safe
Changes to This Notice
How to Contact Us

What Information We Collect

You get to decide what information you give us. Just know that some parts of our Services won't work without certain details. For instance, you can't sign a document without giving us your name and creating a signature.

Information You Give Us

You directly provide us with information about yourself when you do things like:

Sign up for or log into your EazeeSign account.
Start, sign, or look at a document.
Fill out your user profile.
Talk with our customer support team.
Leave a comment on our blog or in a forum.
Take part in a survey or event.

You might also give us information about other people. This happens when you:

Send a document to someone else to sign.
Add a team member to your account.
Refer a friend to EazeeSign.

Here are examples of the details you might provide:

Your Name and Contact Details: This includes your name, email, mailing address, phone number, or your electronic signature.
Billing Information: Your payment details, like a credit card number, and a record of what you've purchased.
Your Account Details: Your login email and password, plus any profile info you add like a photo or job title.
Your Messages: Questions or feedback you send us through online forms, emails, or support chats. We may keep a record of these conversations.

Information We Collect Automatically

Your computer and devices tell us some things automatically when you use our Services. We collect this information even if you're just visiting our website without logging in.

This includes:

Device Details: Your IP address, device model, operating system, and the type of web browser you're using.
Usage Details: Information about your activity, like the web pages you came from, what you clicked on, which pages you looked at, and how long you spent on them.
Transaction Details: We keep a secure audit log for every transaction. This log shows who did what and when, such as reviewing or signing a document. It also includes the IP addresses of the people involved to help confirm the document’s integrity.

We capture some of this automatic information using cookies and similar tools.

Information from Others

We may get information about you from other places.

Other EazeeSign Users: A user might give us your name and email to ask for your signature on a document.
Third-Party Services: If you connect your EazeeSign account to another service, that service may send us information about you.
Our Partners: We might get information from marketing partners or affiliated companies when they are legally allowed to share it.

We may put together the information we get from you and from these other sources.

2. How We Use Your Information

We use your information to run, support, and improve our Services. The table below gives you a clearer picture of exactly why we use your data and our legal reason for doing so.

Our Purpose	Examples of Information We Use	Our Reason (The Legal Part)
To Provide and Bill for Our Services	Your Name and Contact Details, Billing Information, Transaction Details	To fulfill our contract with you.
To Manage Your Account	Your Account Details, Your Messages	To manage your account as part of our contract. We also have a legitimate interest in sending you service updates.
To Create a Secure Audit Trail	Your Name and Contact Details, Transaction Details, Device Details	This is a core part of our contract. We also have a legitimate interest in proving transactions are valid.
To Keep Our Service Safe and Secure	Account Details, Device Details, Usage Details	We have a legitimate interest in protecting our platform and our users from security threats and fraud.
To Help You and Fix Problems	Your Account Details, Your Messages, Device Details, Usage Details	We have a legitimate interest in offering good customer support and keeping our service running smoothly.
To Improve Our Services	Usage Details, Transaction Details, and anonymized feedback	We have a legitimate interest in making our products better and creating new ones. We ask for your consent when the law requires it.
To Train Our AI Models	Anonymized Usage and Transaction Data. We will only use your specific documents or personal data with your direct consent.	We use anonymized data based on our legitimate interest to improve AI features. We only use personal data with your consent.
To Market Our Services	Your Name and Contact Details, Usage Details	We have a legitimate interest in promoting our business. We get your consent for certain marketing activities if the law says we must.
To Follow the Law	Any relevant information needed.	To meet our legal obligations under laws, regulations, or court orders.

3. Who We Share Information With

We share your information only with specific parties for clear reasons.

Service Providers: We use other companies to help us run our business. This includes cloud hosting providers, payment processors, and customer support tools. They are only allowed to use your information to perform the task we hired them for.
Affiliates: We may share information with companies that are part of the EazeeSign corporate family.
Advertising Partners: On our marketing websites, we may allow ad partners to use cookies to show you relevant ads on other sites. This does not happen inside our core e-signature product. We never share the content of your documents with ad partners.
Government or Legal Authorities: We will share information if the law requires it, such as for a court order, or to protect anyone’s physical safety.
Business Transfers: If our company is sold or merges with another, your information may be part of that transfer. We would notify you if this happens.
With Your Permission: We may share your information in other ways if you ask us to or give us your direct permission.

Your information can also be seen by:

Other EazeeSign Users: When you send a document for signature, the recipients will see its contents and your name.

Your Organization: If you sign up using a work email address (like test@eazeesign.com), your organization might be able to see and manage your account if they are an EazeeSign customer.

4. How Long We Keep Your Information

We keep your information only as long as we need it for the purpose it was collected. The specific time depends on why we have it and any legal rules we must follow. For instance, we hold onto the details of a signed document for many years to maintain its legal validity. When we no longer need information, we securely delete or anonymize it.

5. Your Choices

You always have choices about how your information is used.

Marketing Messages: You can stop receiving marketing emails by clicking the “unsubscribe” link at the bottom of any message. You will still get emails about your account, like signature requests or billing notices.
Cookies: You can control cookies through your browser settings or our website's cookie preference tool.
Location: You can turn off location sharing in your device or browser settings.

Closing Your Account: You can close your account through your account settings page. We may need to keep some information for legal or record-keeping purposes.

6. Your Global Privacy Rights

No matter where you live, we believe you should have control over your personal information. Depending on your location, you may have specific legal rights. We are committed to honoring them. These often include:

The Right to Access: You can ask for a copy of the personal information we hold about you.
The Right to Correct: If you believe any information we have about you is wrong, you can ask us to fix it.
The Right to Delete: You can request that we erase your personal information. In some cases, we may need to keep certain information for legal or business reasons, and we will explain why if that happens.
The Right to Object: You have the right to object to us using your information, especially for marketing purposes.
The Right to Restrict Use: You can ask us to temporarily stop using your information in certain situations.
The Right to Data Portability: You can ask for your information in a format that you can easily take to another service.

To use any of these rights, email us at privacy@eazeesign.com. We will need to check your identity to protect your information before we process your request.

International Data Transfers

Because we are a global company, your information might be stored or processed in countries outside of your own. We use approved legal methods, like Standard Contractual Clauses, to make sure your data is protected no matter where it goes.

7. A Note on Children's Privacy

Our service is for adults. It is not designed for or marketed to anyone under the age of 18. We do not knowingly collect information from children. If you think we have, please contact us so we can remove it.

8. Keeping Your Information Safe

We use a mix of strong security tools and company rules to protect your information. This includes things like encryption for your data and strict access controls for our employees. Our team is trained on their responsibility to protect your data and is bound by confidentiality.

9. Changes to This Notice

We may update this privacy notice to reflect new practices or changes in the law. When we make a change, we will update the date at the top of this page. For major changes, we will let you know more directly, perhaps by email.

10. How to Contact Us

If you have any questions or concerns about your privacy, please get in touch with our Privacy Team.

Email: contact@eazeesign.com